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Shipping, Return, Refund & Exchange Policy

Returns will be entertained in the following conditions.

  1. The wrong item was dispatched against the item selected during order confirmation.
  2. There is a defect in the product
  3. Wrong charm or spelling mistake
  4. The item was damaged when received by the customer

Once we receive and review the returned product, we will ship a new item out. In case we are out of stock, we will refund the amount. All efforts will be made to inform the customer from time to time about the refund, return, or exchange of the product.

The item should not be in used condition and must be returned in original packaging including any other item included in the product such as name tag, charm, coupons, invoice, etc. Any complaint should be raised within 3 days of receiving the product.


Once your return is received and inspected, we may send you an email to notify you that we have received your returned item. We may notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 amount of days.

If any charm is missed from our side we will refund the amount proactively. 


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


We have partnered with a reputed logistic company and items will be shipped using this partner.

Items are shipped within 2-3 working days post-order confirmation and take about 7-10 days to reach depending on the destination.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If we receive the package back from the courier company due to non-delivery, we will attempt to reach out to the customer via call or email for 3 months. Post 3 months, we cannot be held responsible for re-delivery. 

Cancellation Policy

Products once ordered cannot be CANCELLED as the products are customized and cannot be reused or resold by us to another customer.